Friday, February 16, 2007

Personal adventures in our US health care system: Part eight

Phone call from someone named Jenna.

'Yes?' I ask.

'This is physical therapy from the hospital. Concerning your MIL. Do you have her Medicare number?'

7 comments:

ellroon said...

They said computers would get rid of paperwork. It made more.

And the insurance companies rule the health care business. We have lost our way in a blizzard of forms and files. Every single person I saw during this ordeal was working with papers.

Sounds like you have gone through what we are going through, Bryan. I'm sorry.

Anonymous said...

And it continues when they die.

The California DMV asked me to have my late mother sign the title of the car when I was selling it to settle her estate. I told them that would be a pretty good trick. Mind you, I had just shown them a copy of the Death Certificate.

I know that's not health care, but it is bureaucracy. The Brits invented it, the French perfected it, and we web-enabled it.

Regards,

Tengrain

ellroon said...

Omg, Tengrain! If that wasn't so sad that would be hilarious!

ellroon said...

Kaiser here as well. In comparison to what my MIL has, Kaiser is so much better.

I wasn't aware that Kaiser was only in California. Were you not covered until you established residence, whig, or were you able to keep your old coverage until you settled? That's a little scary considering that's the way people fall through the cracks.

ellroon said...

How many bodies are bobbing in the moat I wonder....

(Flaming crocodiles makes me think of the Disney hippos in tutus...)

Steve Bates said...

Just read your eightfold way... yikes! My sympathies are with you and your MIL at the moment, but you can well imagine how many similar stories... not worse but not better, either... I have heard from friends and colleagues. And I can assure you that problems similar to this go back even as far as 1990, the year my mother died while institutionalized for Alzheimer's disease.

The system is deeply, fundamentally broken, and I can't see the way clear to a timely, competent repair. Hang in there, ellroon. I'll be thinking of you, your MIL, and those Disney hippos.

ellroon said...

I know there are worse stories out there of bureaucratic indifference, but this is the first time I've experienced the system up close and personal.

Thank you, Steve. Kind words are much appreciated.